In response to feedback given to us by patients through our survey, our Patient Advisory Committee and directly to our staff, here are some changes we have made:
The design of our business cards was changed after patients suggested larger fonts.
Our new Patient Satisfaction Survey was created in consultation with our Patient Advisory Committee. The new survey allows opportunity to share ideas and generate constructive feedback, rather than simply checking boxes.
Posters outlining the programs that the Thamesview Family Health Team offers were suggested by patients and have been hung at all of our locations.
Listings of all our doctors have been placed at entrances of each of our locations to guide patients in the right direction.
Information about our programming has been put onto compact, card-sized, fold-out pamphlets rather than large flyers. This makes the information discreet and manageable, because it is all in one place rather than being scattered across several sheets of paper.